Boutique
General Terms of Sale

These terms apply to all sales concluded through the website www.editionsgraziellapettinati.com.

Orders
You can order online at www.editionsgraziellapettinati.com.

Expertise Graziella Pettinati inc.
511, Place d’Armes, bureau 303
Montréal (Québec) H2Y 2W7
Canada
Fax: 514-845-5546
Phone: +1-888-553-6447
info@graziellapettinati.com

Prices
The prices posted on www.editionsgraziellapettinati.com are in Canadian dollars, before tax.

Payment
Payment is accepted by bank card, VISA, MASTERCARD and cheque.

DIGITAL PRODUCTS

Downloading and use

For individuals
The customer can download the digital products purchased at www.editionsgraziellapettinati.com as soon as the transaction is accepted. The download links sent to the client on the purchase of one or more digital files are single-use and must be used within seven (7) days of receipt. They are deactivated as soon as the product download is completed.

The digital files acquired are works produced by the authors and are therefore protected by the Copyright Act. According to the law, digital files can be purchased solely for personal, private and non-commercial use. Any reproduction, collective use, resale or rental is strictly forbidden and may be subject to legal proceedings.

Exchange, credit or refund
No exchange, credit or refund can be accepted once a sales transaction of a digital product has been confirmed. In no instance will Expertise Graziella Pettinati inc. be held responsible for any compatibility issues between a digital product and an electronic device, in particular as a result of developments in reading software or technical data protection measures, except in cases when the product description displayed is inaccurate.

For schools
The special edition of the How to Help Your Child Write Well guide for schools is sold with reproduction rights, in compliance with the Copyright Act. On receipt of payment for the product purchased, the customer will receive a link to download an edition of the guide customized with the name of the school that has acquired the reproduction rights.

MATERIAL

Non-digital products are delivered only within Canada and the United States.

Handling fees
The handling fees cover the cost of preparing, packaging and postage. They are based on the delivery address and the number of items ordered.

Delivery times
An average of eight business days is required to process and deliver orders within Québec. Expertise Graziella Pettinati inc. cannot be held liable for a delay in delivery caused by the carrier under any circumstances.

Returns
The items provided by Éditions Graziella Pettinati are guaranteed to be as described. If an item is defective or not what was ordered, Expertise Graziella Pettinati inc. will exchange or refund it, including shipping costs, within 15 days of delivery, if accompanied by the delivery slip.